Faq
Frequently Asked Questions
Got questions about our products, authenticity, shipping, or returns? We're here to help you every step of the way.
Products & Authenticity
Are all products on Babiro 100% genuine and authentic?
Yes, absolutely. We source all products directly from certified manufacturers and authorized brand distributors. Every single item—from baby skincare to feeding bottles and strollers—is guaranteed 100% genuine, original, and safe for your child.
Are the feeding bottles and toys non-toxic and BPA-free?
Yes. All our baby feeding accessories, teethers, and toys are strictly made from 100% food-grade, BPA-free, phthalate-free, and non-toxic materials meeting international safety standards.
How do I choose the right size for baby and toddler clothing?
Each clothing product page includes an age and height-based size guide. For babies who are growing quickly or are between sizes, we generally recommend choosing one size up for a comfortable, longer-lasting fit.
Orders, Shipping & COD
Do you offer Cash on Delivery (COD) across India?
Yes! We provide Cash on Delivery (COD) across most serviceable pin codes in India. You can also pay securely online using UPI, Credit/Debit Cards, Net Banking, and digital wallets.
How long will it take for my order to arrive?
Orders are dispatched within 24 to 48 hours from our Mumbai hub. Deliveries to metro cities typically take 3–5 working days, while non-metro locations take 5–7 working days.
How do I track my order status?
Once your order is shipped, you will receive an SMS and email containing your tracking link and courier AWB number to monitor real-time delivery progress.
Returns, Support & Store Visit
What is your return and exchange policy?
We accept returns/exchanges for damaged, defective, or incorrect items reported within 48 hours of delivery with unboxing proof. For hygiene and safety reasons, opened baby skincare, feeding nipples, and pacifiers cannot be returned.
Can I visit your offline store in Mumbai?
Yes, we’d love to welcome you! Visit our experience store at Shop No. 3, Shyam Kamal A, Agrawal Market, Vile Parle (East), Mumbai – 400057 to explore and test products in person.
How can I get in touch with customer care?
You can reach our team via WhatsApp/Call at +91 91369 29926 or email us anytime at babiro2024@gmail.com.
Still have questions?
Our baby care specialists are here to guide you with any product or order questions.